Frequently Asked Questions
What type of products do you sell ?
Creatimo supplies craft and sublimation blanks for personalisation,seasonal and gift-making products, alongside digital products and practical tools for crafters and small handmade businesses.
Please check each product description to see whether the item is physical, digital or accessed online.
What are the payment options?
Accepted methods are Paypal, Card payment, Direct bank payment. Klarna and Clearpay. If you have any troubles using one of them please contact us by Messenger CREATIMO SUBLIMATION BLANKS | Facebook, Email or Web chat
How long does delivery take?
What is your return/refund/replacement policy?
Unfortunately we DO NOT ACCEPT RETURNS of non-faulty or unwanted goods. Blanks sold as Seconds are described with imperfections and are not eligible for refund or replacement !!!
Any issues with faulty, damaged or missing items will be resolved by replacement or refund. Missing items and damage issues should be reported within 3 days after receiving your order. To request a refund or replacement for missing or damage items it is mandatory to present at least 2 clear images of the external packaging front and back /box or envelope/. If you can't present these photos your request will be declined. Claims for faulty products are accepted within 14 days after delivery date. To request a replacement or refund for faulty/damage product you need to present photos and/or a short video to prove the fault/damage. If you report a damage you should do it BEFORE you use the product. The item must be in the same condition that you received it, unused or unworn, with tags attached, and in its original packaging. Returns are accepted only after approval and confirmation so please contact us by email or messenger to request a return and we will give you instructions how to do it. We do not accept any returns made without approval and confirmation and/or after the deadline.
Digital Product Refund Policy
Due to the immediate-access digital nature of these product refunds, returns, cancellations and exchanges are not possible.
Can I add to my order?
You can add only once per order, all add-on are charged with 50p processing fee.
Can I collect my order?
Yes, if you are near NE28 you could collect your order, just need to contact us by Messenger CREATIMO SUBLIMATION BLANKS | Facebook to arrange a convenient time for collection
We aim to ship all orders same or next day after the order is placed, except the weekend and Bank holidays. Orders with Fast shipping are sent with RM 24 Tracked and those with Standard shipping - RM 48 Tracked. In busy times /summer, Easter, Christmas/ please allow upto 3 working days despatch time. To check what's the current turnaround or to ask for faster despatch please contact us and will do our best to help you.
How long does delivery to IRELAND take?
Orders to Ireland are usually despatched within 1–3 working days, followed by an estimated 3–5 working days for delivery with Royal Mail. During busy periods, including summer, Easter and Christmas, please allow up to 2 additional working days for despatch.
If you would like to check our current turnaround time, or need your order despatched sooner, please contact us before ordering and we’ll do our best to help.
Please note: The shipping cost shown at checkout does not include any import taxes, customs charges or duties that may apply. Any additional charges are the responsibility of the buyer.
Can I cancel my order?
You can cancel your order before it's been shipped. You will be charged the amount deducted from the payment provider depending on the payment method used to pay the order.
Can I cancel my Pre-order?
Pre-orders are made specifically to reserve incoming stock and placed with our suppliers based on customer orders received. .Once our supplier order has been confirmed, pre-orders cannot normally be cancelled or refunded.
Expected arrival dates are estimates only and may occasionally change due to circumstances outside our control.A change to the expected arrival date does not automatically entitle the order to cancellation.
If we are unable to supply the item, or there is a significant delay, we will contact you with the options available.